Technical Support
After installing EasyBike system is considered essential for the proper functioning, the regular maintenance and technical support. All the successful bicycle sharing systems across the world always follow a comprehensive technical assistance plan, maintenance and redistribution of bicycles so the system is always available providing high quality services to citizens. Technical support of EasyBike is a complete package. The services provided by specialised engineers and technicians.The services that can be provided are the following:
1. Regular maintenance of bicycles
2. Daily bicycle redistribution
3. Regular maintenance of rental stations
4. Fix bicycle damages based RMA process
5. Fix base stations damages RMA process
6. Maintenance of the rental stations software by adding new issues – upgrades, operating parameters changes, etc.
7. Support of the software in rental stations in case of disturbances
8. User Support Operation Centre (Help Desk)
